Privacy Policy
Effective date: November 2026
1. Information we collect
When you use the VocaStep AAC by VoiceLoom website or request a demo, we may collect your name, email address, phone number, role (parent or educator), and — for educators — school or district details. We also collect standard usage data such as browser type, device information, and pages visited to help us improve the site.
2. How we use your information
We use the information you provide to respond to demo requests, set up your VocaStep AAC account, communicate about your account and purchase, and improve our AAC software and support. We do not sell your personal information to third parties.
3. Cookies and tracking
VocaStep AAC by VoiceLoom uses cookies and similar technologies to keep the site secure, remember your preferences, understand how visitors use the site, and support our customer chat assistant. You can manage or disable cookies through your browser settings at any time.
4. Children's privacy
VocaStep AAC is designed for children and their families. We do not knowingly collect personal information directly from children under 13 without verifiable parental consent. App usage data, vocabulary choices, and progress information belong to the account holder — usually a parent, guardian, educator, or therapist — and are handled in accordance with this policy.
5. Data security
We use industry-standard encryption, access controls, and secure hosting to protect your information. While we work hard to keep data safe, no online service can guarantee absolute security.
6. Your choices
You may request access to, correction of, or deletion of your personal information at any time by contacting us at the email below. You may also opt out of marketing emails by following the unsubscribe link in any message.
7. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page with an updated effective date.
8. Contact us
If you have questions about this Privacy Policy or how we handle your data, please email us at hello@vocastep.com.